Frequently Asked Questions
Need help? Browse through our most recently asked questions or give us a call at 1-800-253-0439.
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Q: How do I create an account?
A: Simply go to our login page and create a user name and password.
Q: If I choose the option of using the site’s text and image information, can I still make edits to the content?
A: Yes. All the content fields are open to you for any adjustments you feel necessary, whether you key in your own information or use ours.
Q: Can I use my own images?
A: Yes. If you're creating a customizable product you will have the option to upload your own images.
Q: If I choose a QR code option, what website will it take me to when I scan it with my smart phone?
A: The QR codes are linked to our garden library at www.mygardeninsider.com to provide additional information.
Q: Do I have to order in minimum quantities?
A: No. One of the great benefits in using MasterTag On Demand is that it gives you the flexibility of ordering as little as one product at a time.
Q: What payment options do I have?
A: With MasterTag On Demand all you need is a credit card.
Q: Can I go back and edit a product after I've already customized it and added to my shopping cart?
A: Yes, once a product is saved in your shopping cart you can choose the Edit option to go back into the customization step.
Q: Will I be notified of my order status?
A: Yes. You will receive an e-mail noticiation confirming your order has been placed and another when your order has shipped.
Q: How long will it take for my order to ship?
A: All orders leave the warehouse in 3-5 business days.