Frequently Asked Questions
We understand that you may have questions about our products and services. We've created a frequently asked questions page to help give you the answers you are looking for. To better serve you, we have categorized the questions so you can quickly find the information you are looking for.
General FAQs
What is the Label Creator?
The Label Creator is a program aimed to give you the power to design your own label, exactly how you want it. Once you've completed the step-by-step design process, and have created a label, you can send in your sample and a customer service representative will contact you shortly. Not only do you get to design your own label, just the way you want it, it's also fun at the same time. To start creating your own label, click on the Label Creator link on this website. For more information, contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.
How do I request a catalog?
To request a catalog, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.
How can I get a job at MasterTag?
To inquire about employment opportunities or to apply for a position at MasterTag, contact the Human Resources Department either by:
- Mail at 9751 US 31 North, Montague, Michigan 49437
- Email at mtjobs@mastertag.com
- Fax at 231-894-1720
Shipping/Lead Time FAQs
Questions regarding shipping methods and lead times.
Who do I contact regarding shipping methods?
For questions regarding shipping methods, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.
What is the lead-time for MasterTag?
MasterTag strives to give you the highest quality product in the shortest amount of time. Lead-times can vary based on season and time of order placement. For an accurate quote on lead-times, please contact us by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.
Ordering FAQs
Questions regarding ordering methods.
Who do I contact with questions about my order?
For questions regarding your order, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.
Who do I contact if I have a problem with my order?
For concerns regarding your order, please contact our Quality Department at 1-800-253-0439 and press '2' for Quality. Please be prepared with your customer number, order number, and details of your concern. If you receive no answer, please leave a detailed message. A staff member will investigate your concern and return your call within 24 hours.
How do I place a custom order?
To place a custom order, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press '1' for an order receiving representative
- Fax at 1-800-828-0003
Customer Service Representatives are available from 8:00 a.m. - 5:00 p.m. EST, Monday through Friday, and will be happy to assist you.